Questions about tyres ? Here are the answers

FAQ

You have some questions, here are the answers !

Une question sur le choix ou la commande de votre pneu ? Vous trouverez ici toutes les informations dont vous pourriez avoir besoin. Notre spécialisation dans le pneu pas cher s'accompagne d'un service clientèle très performant. Vous pouvez ainsi bénéficier de conseils techniques de professionnels sur chaque pneu discount et standard de notre site. Profitez du début de la saison hivernale pour équiper votre véhicule de pneus hiver (aussi appelés pneus neige). N'hésitez pas à nous contacter !

STOCK
Stocks are updated many times a day to ensure reliability stock online.
Are these new tires ?
Turbogom.com sales only brand new tyres, no retreads.
Turbogom.com's offer
Turbogom.com is a webshop for car, 4x4, VUS and small trucks tyres. You'll find in our catalog motorcycle tires, ATV tires, scooter tire, tire for lawnmower and and trailer tires. We do not sale agricultural tyres, nor rims.
Special request for tyres not listed
Turbogom.com gives you the choice within thousands available tyres. If a specific tyre is not listed, it is because we are not able, at the moment, to provide it. As stocks online are updated many times a day, you can check on regular basis in case we would be replenished.
What is included with PRICE ?
Prices include TAXES and DELIVERY for any pair of identical tyres delivered in Pologne.
PRICES and COMPETITORS
This is not part of our policies to adjust prices on competitors websites.
We care a great deal about Customer's Services and reactivity in finding solutions ; and so, even if prices are not always the cheapest, we are so concerned about Customers satisfaction that a small difference in prices will worth the experience!
Feel free to try it, as many customers are since 2005!
Commercial Gesture related to quantity
As you probably already noticed, our prices are very low. So, we are not able to apply any additional rebate for small quantities, we can reduce prices only for a full load truck ordered.
Tyre manufacturing date
Please note that we have more than 2 million tyres on stock, that's why it's not possible for us to guarantee any manufacturing date for a specific tyre.
However, we can guarantee that we only sale brand new tyres, high quality level and with recent manufacturing date.
Deliveries deadline and costs
Delivery within 3 to 4 working days.
Most of the time, order is shipped within 24 hours after its payment, except on exceptional circumstances.
After been processed, order is taken care by courier within 48 to 72 hours*.
Delivery is free of charge for any pair of identical tyres ordered - except for Corsica (10/tyre).
Who is making delivery ?
Chronopost or GLS will deliver your order. You can track your order by phone, with your tracking numbers, calling for a delivery by Chronopost 0 825 801 801(0,15 TTC/mn) or for GLS 08 99 70 31 00 (1.34 at connexion +0.34 /min) or by Internet (links sent by email when parcels are shipped)
What if I am OUT when my order arrives?
Delivery by Chronopost: If you're out, your delivery will be returned to the nearest Chronopost depot. The driver will leave you a card explaining where your tyres are and what to do next. (usually tyres are on stand-by at post-office) Delivery by GLS: The driver will leave you a card with a phone number, where you can call and schedule a new delivery.
Tracking order
You can track your order by phone, with your tracking numbers, calling 0 825 801 801(0,15 TTC/mn) or by Internet (links sent by email when parcels are shipped)
Special precautions at delivery time
It is customer responsability to check parcels before signing for it (brand, size, quantity) - see conditions and terms for more details.
DOM / TOM - Quebec
Please note that we do not deliver to DOM/TOM nor Quebec.
Invoice
To print an invoice:
- click on 'My account'
- enter your personal ID provided by email
- select the order on the list
- click on 'Print my invoice' on the right side
Payment methods
You can pay online through secured solutions provided by PayBox and Caisse d'Epargne (yours to choose). We accept card with CB mention, VISA and MASTERCARD.

You can pay 3xCB by through Cofidis or by credit with 1euro.com.

You can pay by money order, addressed and sent to:
Turbogom.com - C. de l'Aigueta 22, Edifici Domus Despatx, AD500 ANDORRA LA VELLA, ANDORRE
*** Important: Address money order to : Ocell Catala SL ***
Order is processed once payment received.
Credit payment
Credit payment is possible, through 1euro.com.
We do not make credit (we do not proceed orders paid with several bank checks).
I made a mistake with my email
If you did not receive a confirmation email with your order, or if you are not able to sign-in on your account, it is probably because you entered a wrong email address.
Please enter a valid email address and our technical team will send you new login ID.
Technical Advices
Our tyres' experts will be happy to help you, please fill in the form below and we will answer it quickly.